Shipping policy
SHIPPING POLICY
Studio Osiris
Last updated: 30 April 2026
Thank you for choosing Studio Osiris. Every piece is handmade in Hawaiʻi and shipped with care. Please read our shipping policy below.
PROCESSING TIME
All orders are processed within 3 to 5 business days (Monday through Friday, excluding holidays).
Because each piece is handmade and one of one, occasional delays may occur during high-volume periods. If there is a significant delay in the shipment of your order, we will contact you by email at support@studioosiris.com.
Custom orders and made-to-order pieces typically take 4 to 6 weeks from confirmation to dispatch. Specific timelines will be communicated at the time of order.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout based on weight and destination.
DOMESTIC (UNITED STATES)
- Standard Shipping: 3 to 5 business days
- Free standard shipping on all domestic orders over $200
- Expedited Shipping: 1 to 2 business days (calculated at checkout)
INTERNATIONAL
- Standard International: 7 to 14 business days
- Express International: 3 to 5 business days (calculated at checkout)
Delivery times are estimates and begin from the date of dispatch, not the date of order. Studio Osiris is not responsible for delays caused by the carrier or customs.
SHIPMENT CONFIRMATION & TRACKING
You will receive a shipment confirmation email containing your tracking number(s) once your order has been dispatched. The tracking number will be active within 24 hours.
CUSTOMS, DUTIES, AND TAXES
Studio Osiris is not responsible for any customs duties, import taxes, or fees applied to your order by the destination country. These charges are the responsibility of the recipient and vary by country.
Please check with your local customs office for further information before placing an international order.
DAMAGES
Studio Osiris is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at support@studioosiris.com within 48 hours of delivery, with your order number and photographs of the damage. We will work with the shipping carrier to file a claim and arrange a replacement or repair where possible.
Please save all packaging materials and damaged goods until the claim is resolved.
LOST OR STOLEN PACKAGES
Studio Osiris is not responsible for lost or stolen packages confirmed to have been delivered to the address provided at checkout. Upon inquiry, we will investigate and confirm with the shipping carrier.
If your tracking shows the package as delivered but you have not received it, please:
1. Check with neighbours and other household members
2. Contact the carrier directly with your tracking number
3. Reach out to us at support@studioosiris.com so we can assist
INCORRECT ADDRESS
It is the responsibility of the customer to provide a correct and complete shipping address at the time of order. Studio Osiris is not responsible for orders shipped to an incorrect address provided by the customer.
If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipping costs.
PO BOXES & APO ADDRESSES
We are able to ship to PO Boxes and APO/FPO addresses within the United States via USPS. Delivery times to these addresses may be longer than standard estimates.
INTERNATIONAL ORDERS - RESTRICTED COUNTRIES
We currently ship to most countries worldwide. If your country is not available at checkout, please contact us at support@studioosiris.com and we will do our best to accommodate.
CONTACT US
For any questions about your shipment, please contact us at support@studioosiris.com.
Studio Osiris
Honolulu, Hawaiʻi
support@studioosiris.com